“Your call is important to us; please stay on the line until it is no longer important to you!”
Talking to voice robots is taking over so fast,
As personal service becomes a thing of the past.
“It’s to improve customer service” – are they being funny?
Answering systems are installed just to save money.
“The system will help us to redirect your call”
That is such a big lie for which we all fall.
Can’t think of anything that gets more on my nerves
Than the endless menu of options a robot serves.
“Sales or service? Enter your customer code.
Sorry, not recognised, you need to re-load”
You navigate that maze and then what do they do?
Tell you your call is now being held in queue!
“Don’t hang up”, says the robot, “your call is important”,
To not giving a damn, what an endorsement.
If your call meant so much, then surely they’d choose
To personalise their service and those robots just loose.
At last a human voice might eventually appear,
By which time the phone’s become a part of your ear,
And you’ve a headache, you’re stressed and feeling quite rotten,
And the reason for phoning you’ve completely forgotten.
And as robot services are not actually customer driven,
A name or direct number you’ll never be given,
So if you need to call back, you’ll have to start all over again;
Communicating via robots will drive you insane!
